Where can I find the sizing chart for your apparel?
All sizing charts are listed on the product description of each apparel or merchandise item on our Shop.
What is the return/exchange policy?
Our full return and exchange policy are explained here. All sales are final on discounted items.
What is a pre-order item?
A pre-order item (or set of items) is an item that has not yet been printed or produced, and is usually offered at a discounted rate for loyal customers to purchase before we produce the item.
When can I expect my pre-orders to arrive?
Please allow 2-3 weeks for delivery of any preorder items. A shipping confirmation will be sent to your registered email address when your order ships out.
How long does it take for a regular (non pre-order) item to ship?
For domestic orders, in-stock items that ship Priority Mail within 3-5 business days of your order. First Class Package ships within 8 to 10 business days. Please note that any orders containing a pre-order item will be shipped 2-3 weeks after your purchase, once the pre-order item is in stock.
I want to purchase a pre-order item and an in-stock regular item but I would like the in-stock item to arrive earlier than 2-3 weeks. What can I do?
If you are purchasing both in-stock items and pre-order items AND would like regular in-stock items to arrive earlier than the pre-ordered item(s) we recommend that you place two separate orders. We will otherwise ship everything together once the pre-order items have arrived.
How much inventory will be in stock after the pre-order period?
Each pre-order product is a LIMITED QUANTITY product. We will offer a very limited inventory after the pre-order period is over, and at normal retail price. Inventory is not guaranteed and availability depends on demand, so we highly recommend taking advantage of our pre-order prices for all our new drops.
Why do some items ship out earlier or later than other items in my order?
Some accessories such as mugs, stickers, and select items are fulfilled by a third party vendor. Those items are marked by a disclaimer in the product description and will be fulfilled in separate shipments.
What happens if I ordered the wrong items?
E-mail us at firstname.lastname@example.org immediately with your full order info to make the correction.
What happens if I enter the wrong mailing address?
E-mail us immediately at email@example.com with your order info to make the correction. If you email us after we fulfill your order, there is nothing we can do.
Do you ship internationally and how much does shipping cost?
We do ship internationally! The rates and where we could ship to depends on your specific location. Our best recommendation is to enter in your shipping address at checkout, and if our site allows you to move forward you can view all shipping inquiries from that page. We don't allow any returns or exchanges on international orders so we highly encourage you to take your time in selecting your purchase & viewing shipping details. It is also recommended you order more items ($80-100+) as our international shipping is based on a flat rate. Also, keep in mind if you choose USPS as the carrier, then you are expected to pay Delivery Duty Fees at your local customs office to have your package released for delivery. For any other assistance please contact us at firstname.lastname@example.org
I did not receive a confirmation email/receipt for my order, how can I get it?
If you provided your e-mail address at checkout and don’t see a confirmation e-mail in your inbox, we recommend checking your spam or junk folder first. If you entered your phone number, then you would have received a confirmation text! Reach out to us at email@example.com for further assistance
How do I get featured on your Instagram?
Show us what you got! Send us your best shot at firstname.lastname@example.org or simply tag us on social media @shopby6am and @6amgroup
Do you give out free stickers?
With each purchase, we include 1 free sticker with each order, subject to availability. Orders with multiple items will get 2 to 3 stickers.
My question isn’t answered on this page.
No worries, hit us up at email@example.com and we will make sure to answer any questions you may have.